Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Описание: "Proven Not Perfect: 7 Truths of a Corporate Executive, Mommy, Wife, and Christian," can be read in one sitting, or used in series, as a daily reflection tool. It will provide the reader peace in the knowledge that we are not alone in getting things wrong before learning how to get it right.
Название: Capital Cities in the Shadow of the Cold War ISBN: 0415637015 ISBN-13(EAN): 9780415637015 Издательство: Taylor&Francis Рейтинг: Цена: 9953.00 р. Наличие на складе: Нет в наличии.
Автор: Simmons, Annette Название: Safe place for dangerous truths ISBN: 0814474179 ISBN-13(EAN): 9780814474174 Издательство: McGraw-Hill Рейтинг: Цена: 2145.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Behavioral science consultant Simmons provides the key to creating a workplace where people can talk frankly without fear for their jobs. More than ordinary conversation, this specific group give-and-take technique opens minds, eases anxiety, and encourages straightforward truth-telling.
Автор: Hunter, Paul Название: The Seven Inconvenient Truths of Business Strategy ISBN: 1472412478 ISBN-13(EAN): 9781472412478 Издательство: Taylor&Francis Рейтинг: Цена: 23734.00 р. Наличие на складе: Нет в наличии.
Автор: Whitaker Название: Essential Truths for Teachers ISBN: 0367076799 ISBN-13(EAN): 9780367076795 Издательство: Taylor&Francis Рейтинг: Цена: 3673.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Teachers deal with change on a regular basis, but there are some principles at the core of teaching that remain constant and that have the biggest impact on student achievement. With the inspiring anecdotes and insights in this book, you`ll be reminded of your greater purpose-making a difference in students` lives.
Описание: Dieses Lehrbuch bietet - im Kontext einer lernenden und innovativen Verwaltung - eine komprimierte und praxisnahe Einf hrung in die ffentliche Managementlehre und einen umfassenden berblick ber die relevantesten Reform- und Managementkonzepte. Die New Public Management- und Public Governance-Konzepte bilden die Basis eines umfassenden staatlichen Modernisierungs- und Innovationsprozesses. Da auch die ffentlichen Verwaltungen auf ihrem langen Weg durch die Reformen in einem Umfeld agieren, das zunehmend dynamischer und komplexer wird, kommt ihrer Lern- und Entwicklungsf higkeit eine erhebliche Bedeutung zu. Die Initiierung individueller und organisationaler Lernprozesse sowie die Mobilisierung der dazu erforderlichen Ressourcen stellt eine besondere Herausforderung an das Management der ffentlichen Verwaltungen dar.
Название: Organisationslernen im 21. jahrhundert ISBN: 3631608152 ISBN-13(EAN): 9783631608159 Издательство: Peter Lang Рейтинг: Цена: 10157.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Organisationslernen im 21. Jahrhundert kann als Synonym f r die Bereitschaft und Notwendigkeit angesehen werden, mit Mut in Wissenschaft und Praxis neue Wege p dagogischen Interpretierens und Handelns einzuschlagen und trotz mancher kritischer Stimmen und Verwunderung auch konsequent weiter zu gehen. Vor diesem Hintergrund beinhaltet die Festschrift anl sslich des 60. Geburtstags von Harald Gei ler interdisziplin re Diskussionsbeitr ge zu den Themen Organisationsp dagogik, die lernende Organisation, individuelles und organisationales Lernen, Beratung und Coaching. Dabei konnten langj hrige Weggef hrten, ehemalige Mitarbeiter/innen und Kolleg/innen aus Wissenschaft und Praxis gewonnen werden, die sich wie Harald Gei ler kritisch mit dem Ph nomen Organisationslernen auseinandersetzen.
Автор: Steele Название: Essential Truths for Principals ISBN: 0367138018 ISBN-13(EAN): 9780367138011 Издательство: Taylor&Francis Рейтинг: Цена: 3214.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In this inspiring book, you`ll learn how to center your leadership on your core values and the practices that have the biggest impact. With the inspiring anecdotes and insights in this book, you`ll be reminded of your greater purpose-making a difference in students` lives.
Автор: Bertholo, Joana Название: Shadow working in project management ISBN: 036766769X ISBN-13(EAN): 9780367667696 Издательство: Taylor&Francis Рейтинг: Цена: 6123.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Shadow Working in Project Management explores the tools and techniques available to get in touch with the Shadow aspects of self and collective, to recognize how it manifests, how it can lead to conflict, and ways to address it. Despite being directed to managers and dedicated to the analyses of the managerial discourse, the tools
Название: Shadow Working in Project Management ISBN: 1138080128 ISBN-13(EAN): 9781138080126 Издательство: Taylor&Francis Рейтинг: Цена: 22968.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
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