The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis.
From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.
Автор: Jose Luis Oncins Martinez Название: Current Trends in Corpus Linguistics ISBN: 3631797222 ISBN-13(EAN): 9783631797228 Издательство: Peter Lang Рейтинг: Цена: 10161.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
This book shows how corpus linguistics and discourse analysis can benefit from the cooperation with a variety of other language-related disciplines, such as cognitive linguistics, appraisal theory, corpus stylistics and cultural studies. From different perspectives, each chapter will contribute to the understanding of the importance of corpus linguistics as an outstanding tool for the study of language, both alone and in combination with other academic and scientific disciplines.
Автор: Titscher S et al Название: Methods of Text and Discourse Analysis ISBN: 0761964835 ISBN-13(EAN): 9780761964834 Издательство: Sage Publications Рейтинг: Цена: 10294.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: An overview of linguistic and sociological approaches to text and discourse analysis.
Автор: Matthew Brook O`Donnell, Stanley E. Porter Название: Discourse Analysis and the Greek New Testament Text-Generating Resources ISBN: 056770985X ISBN-13(EAN): 9780567709851 Издательство: Bloomsbury Academic Рейтинг: Цена: 19272.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This volume examines and outlines a Systemic Functional Linguistic (SFL) model of discourse analysis and its relationship to New Testament Greek. The book reflects upon how SFL has grown as a field since it was first introduced to New Testament Greek studies by Stanley E. Porter in the 1980s. Porter and Matthew Brook O’Donnell first introduce basic concepts regarding discourse analysis and the major approaches towards it within New Testament studies. They then provide a detailed exploration of discourse analysis in terms of the textual metafunction, beginning with an introduction to the architecture of language within SFL, before exploring several individual elements within it. By focusing upon these individual components – in particular, theme and information structure, markedness and prominence, and coherence and cohesive harmony – Porter and O’Donnell introduce and exemplify the major resources of the textual metafunction.
Автор: Igor Mel`cuk, Jasmina Milicevic Название: An Advanced Introduction to Semantics: A Meaning-Text Approach ISBN: 1108481620 ISBN-13(EAN): 9781108481625 Издательство: Cambridge Academ Рейтинг: Цена: 18058.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Aimed primarily at graduate level students and researchers, this textbook presents a model of semantics that forms a central component of human language: it explains how people create sentences based on pre-constructed and formally represented meanings.
Автор: Igor Mel`cuk, Jasmina Milicevic Название: An Advanced Introduction to Semantics: A Meaning-Text Approach ISBN: 1108723047 ISBN-13(EAN): 9781108723046 Издательство: Cambridge Academ Рейтинг: Цена: 5702.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Aimed primarily at graduate level students and researchers, this textbook presents a model of semantics that forms a central component of human language: it explains how people create sentences based on pre-constructed and formally represented meanings.
Text World Theory and Keats' Poetry applies advances in cognitive poetics and text world theory to four poems by the nineteenth century poet John Keats. It takes the existing text world theory as a starting point and draws on stylistics, literary theory, cognitive linguistics, cognitive psychology and dream theories to explore reading poems in the light of their emphasis on states of desire, dreaming and nightmares. It accounts for the representation of these states and the ways in which they are likely to be processed, monitored and understood. Text World Theory and Keats' Poetry advances both the current field of cognitive stylistics but also analyses Keats in a way that offers new insights into his poetry. It is of interest to stylisticians and those in literary studies.
Автор: Salkie, Raphael Название: Text and Discourse Analysis ISBN: 0415092787 ISBN-13(EAN): 9780415092784 Издательство: Taylor&Francis Рейтинг: Цена: 4592.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Drawing on range of text genres including novels, poems, health forums, holiday guestbooks, prayers, political songs and news stories, each chapter uses cognitive linguistics to shed light on the meanings and meaning-making processes invoked when we encounter texts belonging to different literary and political genres.
Drawing on range of text genres including novels, poems, health forums, holiday guestbooks, prayers, political songs and news stories, each chapter uses cognitive linguistics to shed light on the meanings and meaning-making processes invoked when we encounter texts belonging to different literary and political genres.
The book presents new insights into the workings of textual phenomena such as metaphor, viewpoint and deixis and also sheds light on more elusive, epiphenomenal qualities such as a text's ambience, atmosphere, power, ideology or persuasiveness. It also takes new strides in cognitive text analysis by exploiting experimental and ethnographic methods to empirically investigate readers' reception of, and resistance to, texts.
Автор: John Giertz Название: Argumentation, Logic and Debate: An Introductory Text ISBN: 179248514X ISBN-13(EAN): 9781792485145 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 15107.00 р. Наличие на складе: Поставка под заказ.
Описание: By tracking the history of cinematic representations of `Mexicans` in the US, this book tracks the notable developments in the Chicano/a experience and comments on the relationship between the US and Mexico, between US culture and Mexican/Chicano culture, between US Americans and Mexican-Americans, and Mexican nationals and immigrants.
Автор: Mel`čuk Igor Название: Language: From Meaning to Text ISBN: 1618117696 ISBN-13(EAN): 9781618117694 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 4435.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents a sketch of the Meaning-Text linguistic approach, richly illustrated by examples borrowed mainly, but not exclusively, from English. The book explains the basic idea that underlies this approach, and introduces the notion of linguistic functional model, and the three postulates of the Meaning-Text approach.
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