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The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis, Lutzky Ursula, Hyland Ken


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Автор: Lutzky Ursula, Hyland Ken
Название:  The Discourse of Customer Service Tweets: Planes, Trains and Automated Text Analysis
ISBN: 9781350090682
Издательство: Bloomsbury Academic
Издательство: Bloomsbury Academic
Классификация:

ISBN-10: 1350090689
Обложка/Формат: Hardback
Страницы: 232
Вес: 0.50 кг.
Дата издания: 18.11.2021
Серия: Language/Linguistics
Язык: English
Размер: 23.39 x 15.60 x 1.60 cm
Читательская аудитория: Tertiary education (us: college)
Ключевые слова: Business communication & presentation,Semantics, discourse analysis, etc, LANGUAGE ARTS & DISCIPLINES / Communication Studies,LANGUAGE ARTS & DISCIPLINES / Linguistics / Semantics
Подзаголовок: Planes, trains and automated text analysis
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Поставляется из: США
Описание:

The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis.

From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this books findings pave the way for practical applications in customer service.




Methods of Text and Discourse Analysis

Автор: Titscher S et al
Название: Methods of Text and Discourse Analysis
ISBN: 0761964835 ISBN-13(EAN): 9780761964834
Издательство: Sage Publications
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Цена: 10294.00 р.
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Описание: An overview of linguistic and sociological approaches to text and discourse analysis.

Playing Discourse Games: The Political TV Interview in Great Britain and Poland

Автор: Joanna Szczepanska-Wloch
Название: Playing Discourse Games: The Political TV Interview in Great Britain and Poland
ISBN: 3631851405 ISBN-13(EAN): 9783631851401
Издательство: Peter Lang
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Цена: 9719.00 р.
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Описание:

The primary objective of this study is to propose a comparative analysis of the political TV interview with reference to two distinct approaches: the theory of discourse (dialogue) games (Carlson 1983), an extension of game-theoretical semantics (GTS) as proposed by Jaakko Hintikka, specifically his strategic paradigm (1973, 1979, 2000), and the strategic perspective adopted by Avinash K. Dixit and Barry J. Nalebuff (1991, 2010 for business games with roots in the mathematical theory of games). Text-forming strategies utilised by the selected British and Polish political figures have been presented and the strategic repertoire of politicians have been systematised following the five master strategies of: cooperation, co-opetition, conflict/competition, manipulation and persuasion.

An Advanced Introduction to Semantics: A Meaning-Text Approach

Автор: Igor Mel`cuk, Jasmina Milicevic
Название: An Advanced Introduction to Semantics: A Meaning-Text Approach
ISBN: 1108723047 ISBN-13(EAN): 9781108723046
Издательство: Cambridge Academ
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Цена: 5702.00 р.
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Описание: Aimed primarily at graduate level students and researchers, this textbook presents a model of semantics that forms a central component of human language: it explains how people create sentences based on pre-constructed and formally represented meanings.

Genre Emergence: Developments in Print, TV and Digital Media

Автор: Jana Pflaeging, Peter Schildhauer, Alexander Brock
Название: Genre Emergence: Developments in Print, TV and Digital Media
ISBN: 3631743238 ISBN-13(EAN): 9783631743232
Издательство: Peter Lang
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Цена: 10889.00 р.
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Описание:

This volume presents a range of academic approaches to genre emergence which is representative of the currently ongoing research, while retaining a common methodological core. The articles presented here use methods from text linguistics, conversation analysis, literary studies and media linguistics. Different driving forces of genre emergence are identified, e.g. function, communication form and culture. This book also aims to cover the emergence of many different genres: It includes chapters on newspaper and magazine genres, readers’ comments, print advertisements, TV news shows and sitcom series, Wutreden, shitstorms, weblogs and erotic romance novels.

Adjective as an adjunctive predicative expression

Автор: Szumska, Dorota
Название: Adjective as an adjunctive predicative expression
ISBN: 363162400X ISBN-13(EAN): 9783631624005
Издательство: Peter Lang
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Цена: 10157.00 р.
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Описание: The book contains a large number of pragmatic insights into Polish nominal syntagmas with an adjective. The aim of the research is to describe an adjective which could be useful as a point of departure for analyses of phenomena analogous from the communication point of view in other languages.

Cognitive Linguistic Approaches to Text and Discourse: From Poetics to Politics

Автор: Christopher Hart
Название: Cognitive Linguistic Approaches to Text and Discourse: From Poetics to Politics
ISBN: 1474449980 ISBN-13(EAN): 9781474449984
Издательство: Bloomsbury Academic
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Цена: 19272.00 р.
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Описание:

Drawing on range of text genres including novels, poems, health forums, holiday guestbooks, prayers, political songs and news stories, each chapter uses cognitive linguistics to shed light on the meanings and meaning-making processes invoked when we encounter texts belonging to different literary and political genres.

The book presents new insights into the workings of textual phenomena such as metaphor, viewpoint and deixis and also sheds light on more elusive, epiphenomenal qualities such as a text's ambience, atmosphere, power, ideology or persuasiveness. It also takes new strides in cognitive text analysis by exploiting experimental and ethnographic methods to empirically investigate readers' reception of, and resistance to, texts.

Text and Discourse Analysis

Автор: Salkie, Raphael
Название: Text and Discourse Analysis
ISBN: 0415092787 ISBN-13(EAN): 9780415092784
Издательство: Taylor&Francis
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Цена: 4592.00 р.
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Cognitive Linguistic Approaches to Text and Discourse: From Poetics to Politics

Автор: Hart Christopher
Название: Cognitive Linguistic Approaches to Text and Discourse: From Poetics to Politics
ISBN: 1474449999 ISBN-13(EAN): 9781474449991
Издательство: Bloomsbury Academic
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Цена: 4623.00 р.
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Описание: Drawing on range of text genres including novels, poems, health forums, holiday guestbooks, prayers, political songs and news stories, each chapter uses cognitive linguistics to shed light on the meanings and meaning-making processes invoked when we encounter texts belonging to different literary and political genres.

English and French Online Comments: A Text Linguistic Comparison of Popular Science Magazines

Автор: John Marcus Sommer
Название: English and French Online Comments: A Text Linguistic Comparison of Popular Science Magazines
ISBN: 3631801475 ISBN-13(EAN): 9783631801475
Издательство: Peter Lang
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Цена: 12465.00 р.
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Описание:

In recent years, text and media linguistics have focused on genres in the new media. This is almost always accompanied by the question of the establishment and development of such content. Due to the diversity of genres and their dynamic development one can speak of an almost inexhaustible field of research. The book is located in this field of research. Its goal is to examine the origin and nature of readers’ comments by readers of French and English popular science magazines. Media content is dissected by using text linguistic tools. Transmedial cultures are explored across time, platforms, languages, and editing houses.

Language ? Literature ? the Arts: A Cognitive-Semiotic Interface

Автор: Elzbieta Chrzanowska-Kluczewska, Olga Vorobyova
Название: Language ? Literature ? the Arts: A Cognitive-Semiotic Interface
ISBN: 3631660863 ISBN-13(EAN): 9783631660867
Издательство: Peter Lang
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Цена: 9563.00 р.
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Описание:

The book offers an interdisciplinary discussion of the cognitive-semiotic interface between language, literature, and the arts, with a special focus on creativity and imagination. It brings together international contributors suggesting a wide range of innovative perspectives on the correlation between verbal discourse and creative artefacts. The book reveals the specificity of such phenomena as parallax, transparency, corporeal imagination, and multimodality. Alongside interpreting artistic texts, the contributors search for cognitive and semiotic manifestations of creativity in political and everyday discourse.

Автор: John Giertz
Название: Argumentation, Logic and Debate: An Introductory Text
ISBN: 179248514X ISBN-13(EAN): 9781792485145
Издательство: Mare Nostrum (Eurospan)
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Цена: 15107.00 р.
Наличие на складе: Поставка под заказ.

Описание: By tracking the history of cinematic representations of `Mexicans` in the US, this book tracks the notable developments in the Chicano/a experience and comments on the relationship between the US and Mexico, between US culture and Mexican/Chicano culture, between US Americans and Mexican-Americans, and Mexican nationals and immigrants.

Text World Theory and Keats` Poetry: The Cognitive Poetics of Desire, Dreams and Nightmares

Автор: Marcello Giovanelli
Название: Text World Theory and Keats` Poetry: The Cognitive Poetics of Desire, Dreams and Nightmares
ISBN: 1623561124 ISBN-13(EAN): 9781623561123
Издательство: Bloomsbury Academic
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Цена: 30835.00 р.
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Описание:

Text World Theory and Keats' Poetry applies advances in cognitive poetics and text world theory to four poems by the nineteenth century poet John Keats. It takes the existing text world theory as a starting point and draws on stylistics, literary theory, cognitive linguistics, cognitive psychology and dream theories to explore reading poems in the light of their emphasis on states of desire, dreaming and nightmares. It accounts for the representation of these states and the ways in which they are likely to be processed, monitored and understood. Text World Theory and Keats' Poetry advances both the current field of cognitive stylistics but also analyses Keats in a way that offers new insights into his poetry. It is of interest to stylisticians and those in literary studies.


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