At Your Service - How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques, Eliason
Автор: Frei Frances, Morriss Anne Название: Uncommon Service: How to Win by Putting Customers at the Core of Your Business ISBN: 1422133311 ISBN-13(EAN): 9781422133316 Издательство: Неизвестно Рейтинг: Цена: 2975.00 р. 4250.00-30% Наличие на складе: Есть (1 шт.) Описание: Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
Описание: Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.
Автор: Dunkel Wolfgang, Kleemann Frank Название: Customers at Work: New Perspectives on Interactive Service Work ISBN: 1137293241 ISBN-13(EAN): 9781137293244 Издательство: Springer Рейтинг: Цена: 14635.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer`s active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
Автор: Rachel Armstrong Название: Train Customer Service Reps for Success ISBN: 1952157811 ISBN-13(EAN): 9781952157813 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 3188.00 р. Наличие на складе: Поставка под заказ.
Описание: Details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. The book details the skills customer service teams need to meet customers` expectations; techniques for training new hires for those skills; and methods to support customer service reps after training.
Автор: Coscia, Stephen Название: Customer Service Over the Phone ISBN: 1578200466 ISBN-13(EAN): 9781578200467 Издательство: Taylor&Francis Рейтинг: Цена: 4133.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Автор: Whyte, Grafton Название: V-model of service quality ISBN: 1787696065 ISBN-13(EAN): 9781787696068 Издательство: Emerald Рейтинг: Цена: 9349.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Описание: Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
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