Автор: Biech Elaine Название: 101 Ways to Make Learning Active Beyond the Classroom ISBN: 1118971981 ISBN-13(EAN): 9781118971987 Издательство: Wiley Рейтинг: Цена: 5069.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Fresh, creative strategies guaranteed to enliven online training 101 Ways to Make Learning Active Beyond the Classroom provides proven, practical strategies, activities, and tips for those tasked with facilitating training in any subject area among alternative settings.
Автор: Kroehnert, Gary Название: 101 more training games ISBN: 0074707493 ISBN-13(EAN): 9780074707494 Издательство: McGraw-Hill Рейтинг: Цена: 2401.00 р. Наличие на складе: Поставка под заказ.
Описание: Presents a comprehensive selection of games for trainers, which can be used to enhance simulations, role-plays and exercises for individuals or teams. This book addresses 10 categories: icebreakers; team building; communication; presentation skills; mid-course energizers; learning; perception; evaluation; self-management; and problem solving.
Описание: Provides an engaging way in which employees can learn Six Sigma and put its concepts into play. This book offers 50 experiential activities that teach the core improvement approach of Six Sigma, called DMAIC, as well as many of the popular statistical improvement tools, including Pareto charts and Failure Mode Effects Analysis.
Автор: Kirwan, Cyril Название: Improving Learning Transfer ISBN: 0566088444 ISBN-13(EAN): 9780566088445 Издательство: Taylor&Francis Рейтинг: Цена: 23734.00 р. Наличие на складе: Нет в наличии.
Автор: Orridge, Martin Название: 75 Ways to Liven Up Your Training ISBN: 0566077744 ISBN-13(EAN): 9780566077746 Издательство: Taylor&Francis Рейтинг: Цена: 4439.00 р. Наличие на складе: Нет в наличии.
Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
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Описание: This title was first published in 2001. There have been significant advances in the engineering design and production standards of the hardware and electronics in commercial aircraft. It is now uncommon for the principal (or sole) cause of an aircraft accident to be a component failure. Human error is now implicated in up to 80 per cent of all civil and military aviation accidents.
Автор: Isles, Nick Название: The Good Work Guide ISBN: 1844075575 ISBN-13(EAN): 9781844075577 Издательство: Taylor&Francis Рейтинг: Цена: 6276.00 р. Наличие на складе: Нет в наличии.
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