Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Автор: Hamilton Laurell K Название: Micah and strange candy ISBN: 075535544X ISBN-13(EAN): 9780755355440 Издательство: Hodder Рейтинг: Цена: 1668.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The thrilling fifteenth Anita Blake, Vampire Hunter, novel, and more original tales in one special volume
Автор: Hamilton Laurell K Название: Micah ISBN: 0515140872 ISBN-13(EAN): 9780515140873 Издательство: Random House (USA) Рейтинг: Цена: 735.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Brooks Micah Название: Galatians: A Fresh, New Six Day Bible Study and Commentary ISBN: 0997194065 ISBN-13(EAN): 9780997194067 Издательство: Неизвестно Рейтинг: Цена: 1102.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Hackler Micah S. Название: The Weeping Woman ISBN: 1645400999 ISBN-13(EAN): 9781645400998 Издательство: Неизвестно Цена: 2923.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Lettsome Micah Название: Inspired to Live: My Life and Testimony ISBN: 1490798994 ISBN-13(EAN): 9781490798998 Издательство: Неизвестно Рейтинг: Цена: 3309.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Motivation and Inspiration; an autobiography of the life and testimony of the goodness of Gods' mercy of bringing deliverance and healing through the authors experience. Fifteen (15) years of enduring pain, hardship, oppression, emotional scares and disappointments, was birthed "Inspired to live, my life and testimony-Inspirational testimonial book from my wilderness experience.
Автор: Campbell Wanda B. Название: Games ISBN: 0989796817 ISBN-13(EAN): 9780989796811 Издательство: Неизвестно Цена: 2828.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Since meeting shortly before their parents' wedding, LaShay Hampton and Brian Pennington have shared a special connection. What began as friendship transforms into a steady flame that takes them down a path that challenges their moral values, causes hurt to innocent people, and could disrupt their future.
Описание: The French Jesuit Pierre-Francois-Xavier de Charlevoix’s 1744 journal of his voyage through French North America—New France, Louisiana, and the Caribbean—is among the richest eighteenth-century accounts of the continent’s colonization, as well as its indigenous inhabitants, flora, and fauna. Micah True’s new translation of this influential text is the first to appear since 1763. It provides the first complete and reliable English version of Charlevoix’s journal and reveals the famous Jesuit to have been a better literary stylist than has often been assumed on the basis of earlier translations. Complemented by a detailed introduction and richly annotated, this volume finally makes accessible to an Anglophone audience one of the key texts of eighteenth-century French America.
The current social and political climate makes it easy to benefit from religious misunderstanding. Political and religious leaders create fear of the religious other in order to drum up support for themselves. But the best way to combat deliberate misrepresentation is to provide accurate, timely information about the three great monotheistic religions: Judaism, Christianity, and Islam.�
Originally published in 2007, What Do Our Neighbors Believe?Second Edition organizes the three belief systems, asking the same questions of each: When and where did each originate? What are the sacred writings? What kind of leaders does each have? What are their most essential beliefs? New sections explore current ethical questions and issues, including the deliberate use of misinformation about Islam to bolster power and generate fear and the recent rise in anti-Semitic hate crimes. By introducing the common aspects of Judaism, Christianity, and Islam, the authors make understanding their genuine differences and their many similarities much more possible.
Автор: Micah Sherwood, Sherwood Название: MICAH`S RIDE: IMAGINAL VERSES, PHANTOM D ISBN: 1521724466 ISBN-13(EAN): 9781521724460 Издательство: Неизвестно Рейтинг: Цена: 1916.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Laura Lam Название: Pantomime ISBN: 1509807772 ISBN-13(EAN): 9781509807772 Издательство: Pan Macmillan Рейтинг: Цена: 1154.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The first novel in a mesmerizing fantasy series for fans of The Night Circus, Holly Black and Laini Taylor.
Автор: Sass, Adam Название: 99 boyfriends of micah summers ISBN: 0593528913 ISBN-13(EAN): 9780593528914 Издательство: Random House (USA) Рейтинг: Цена: 1597.00 р. Наличие на складе: Поставка под заказ.
Описание: Noticing clashes of strong nationalisms around the world in areas like Northeast Asia, numerous studies have suggested that more peaceful relations are likely only if countries submerge or paper-over existing national identities by promoting universalism. This work argues, to the contrary, that affirmation of national identities may be a more effective way to build international cooperation.
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