Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Автор: Hamilton Laurell K Название: Micah and strange candy ISBN: 075535544X ISBN-13(EAN): 9780755355440 Издательство: Hodder Рейтинг: Цена: 1668.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The thrilling fifteenth Anita Blake, Vampire Hunter, novel, and more original tales in one special volume
Автор: Laura Lam Название: Pantomime ISBN: 1509807772 ISBN-13(EAN): 9781509807772 Издательство: Pan Macmillan Рейтинг: Цена: 1154.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The first novel in a mesmerizing fantasy series for fans of The Night Circus, Holly Black and Laini Taylor.
Автор: Sass, Adam Название: 99 boyfriends of micah summers ISBN: 0593528913 ISBN-13(EAN): 9780593528914 Издательство: Random House (USA) Рейтинг: Цена: 1597.00 р. Наличие на складе: Поставка под заказ.
Описание: Noticing clashes of strong nationalisms around the world in areas like Northeast Asia, numerous studies have suggested that more peaceful relations are likely only if countries submerge or paper-over existing national identities by promoting universalism. This work argues, to the contrary, that affirmation of national identities may be a more effective way to build international cooperation.
Автор: Zenko Micah Название: Red Team: How to Succeed by Thinking Like the Enemy ISBN: 0465048943 ISBN-13(EAN): 9780465048946 Издательство: Hachette Book Group Рейтинг: Цена: 3135.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Red teaming. It is a practice as old as the Devil`s Advocate, the eleventh-century Vatican official charged with discrediting candidates for sainthood. Today, red teams,comprised primarily of fearless skeptics and those assuming the role of saboteurs who seek to better understand the interests, intentions, and capabilities of institutions or potential competitors,are used widely in both the public and private sector. Red teaming, including simulations, vulnerability probes, and alternative analyses, helps institutions in competitive environments to identify vulnerabilities and weaknesses, challenge assumptions, and anticipate potential threats ahead of the next special operations raid, malicious cyberattack, or corporate merger. But not all red teams are created equal indeed, some cause more damage than they prevent. In Red Team , national security expert Micah Zenko provides an in-depth investigation into the work of red teams, revealing the best practices, most common pitfalls, and most effective applications of these modern-day Devil`s Advocates. The best practices of red teaming can be applied to the CIA, NYPD, or a pharmaceutical company, and executed correctly they can yield impressive results: red teams give businesses an edge over their competition, poke holes in vital intelligence estimates, and troubleshoot dangerous military missions long before boots are on the ground. But red teams are only as good as leaders allow them to be, and Zenko shows not only how to create and empower red teams, but also what to do with the information they produce.Essential reading for business leaders and policymakers alike, Red Team will revolutionize the way organizations think about, exploit, compensate for, and correct their institutional strengths and weaknesses. Drawing on little-known case studies and unprecedented access to elite red teamers in the United States and abroad, Zenko shows how any group,from military units to friendly hackers,can win by thinking like the enemy.
Автор: Boice, James Montgomer Название: Minor Prophets - Micah-Malachi ISBN: 0801066360 ISBN-13(EAN): 9780801066368 Издательство: Неизвестно Рейтинг: Цена: 3166.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: An inspirational commentary on the message of the Minor Prophets. Volume 2 surveys the work of Micah through Malachi and is now repackaged with a contemporary cover.
Автор: Kissen, Debra Romain, Hannah Ioffe, Micah Название: Overcoming parental anxiety ISBN: 1648480306 ISBN-13(EAN): 9781648480300 Издательство: Little Brown Рейтинг: Цена: 2124.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Hanger Boy Saves the Mermaid. This book teaches that little kids are capable of big things, especially when they use their imagination. When you use your imagination, you can go to all sorts of places and meet all kinds of people and creatures and even save the day. This story shows that you can also use normal household objects and turn them into something magical. You dont need a lot to save the day and to have fun. When you have your imagination the whole world is at your fingertips The Adventures of Hanger Boy is about a boy who finds a hanger that takes him to magical places and helps him save the day. Enjoy using your
Автор: Mackay, John L. Название: Jonah, micah, nahum, habakkuk & zephaniah ISBN: 1845503457 ISBN-13(EAN): 9781845503451 Издательство: Неизвестно Рейтинг: Цена: 1741.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: These prophets were writing in the time period 7th to 8th Century BC. Nahum, Habakkuk and Zephaniah were all writing towards the end of the 7th Century BC. Micah`s is the oldest prophecy here, he was a contemporary of Isaiah, Jonah came in between at the start of the 7th Century.
This publication shows my puppy/dog natural pet coaching program for changing any dog or puppy from spoiled purebred pup to shelter-shocked rescue which becomes a friendly companion. Within a several days array, these dogs experience a fantastic transformation because they know to trust my own methodology including my 6 basic commands, and conquer their behaviour difficulties, finally becoming well-mannered pets as well as support dogs by producing perfect obedience from day one through principles, bounds, along with also calm-assertive leadership.
This lesson unites each dog having a forever family. As a vetenary physician, I've shared the wisdom gained from working with various dogs of diverse breed and character to help individuals develop their own pets to well-trained dog that will cause you to feel great about instruction and rewarding your pet with wellness organic dog treats.
This training starts with the fundamentals establishing focus, control and building confidence (trust), and mastering training techniques.
You will explicitly learn solutions to common canine behavior problems, how to avoid the most common mistakes dog/puppy owners make raising puppies and young dogs, housetraining and house training issues, how to correct any issue before it becomes a problem such as: potty training (perfect for potty training which gives your puppy the best chance for success when it comes to potty training), door dashing, handling biting, leash pulling, jumping up, barking, aggression, chewing, and other behavioral issues, common mealtime misbehaviors and unique exercises and play to bring out the best in every breed.
Getting a new puppy or dog is usually an exciting thing for any family. There is a good reason why dogs are referred to as men's best friend, and a devoted dog is more than just a pet, it's a treasured member of the family. To reach that stage of affection and companionship, it is far crucial to begin your puppy or dog off on the right foot of training.
A strong training in obedience and good manners is vital to making your dog, and you, happier and healthier.
You need to make investments into a little bit of primary dog schooling. Start teaching your dog from a younger age because the first few months of its life is when you have the best influence on it; that is when it is formed into the dog it becomes when it's all grown up.
To train your dog the right way to act requires the maximum fundamental techniques; however, continuity is essential in its training.
Basic dog education is straightforward and very powerful. It needs to also be an exciting experience for you and your dog; it shouldn't be an hourly affair daily, merely 5 minutes or so. Don't overlook rewarding your dog and yourself for all the "hard" work
This book is packed with everything you need to know to raise and care for your dog.
Автор: Hedin Ruby, Hedin Aaron Название: Micah and The Case of Feilebnu ISBN: 1647737281 ISBN-13(EAN): 9781647737283 Издательство: Неизвестно Рейтинг: Цена: 1930.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Children can go on an adventure with Micah as he crosses a bridge called Faith so that he can find the answer to his prayers. They will discover that there is a warehouse in heaven called "Done," where all of the answered prayers are presents. Kids can find fun "Easter Eggs" hidden on each page and do a bonus devotional with their family. This book will help to build childlike faith in young and old readers alike.
Автор: Goldingay John Название: Hosea-Micah ISBN: 0801030765 ISBN-13(EAN): 9780801030765 Издательство: Неизвестно Рейтинг: Цена: 6493.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A highly regarded Old Testament scholar offers a substantive and useful commentary on Hosea-Micah and explores the contemporary significance of these prophetic books.
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