Автор: Dew Robert Название: Customer Experience Innovation ISBN: 1787547876 ISBN-13(EAN): 9781787547872 Издательство: Emerald Рейтинг: Цена: 6300.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small companies.
Описание: This book provides stimulating insights into the ways in which the adoption of experience logic can revitalize marketing perspectives and stimulate novel approaches to the creation and delivery of value.
Автор: P. Klaus Название: Measuring Customer Experience ISBN: 1349477346 ISBN-13(EAN): 9781349477340 Издательство: Springer Рейтинг: Цена: 4268.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
Описание: Finally, a book written for Christian business owners on how to grow a profitable and purposeful business by supercharging their faith and client experience!
Автор: Vacovec John Название: The Best Therapy Experience(r) ISBN: 0990559610 ISBN-13(EAN): 9780990559610 Издательство: Неизвестно Рейтинг: Цена: 2060.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
The Future of Physical Therapy . . . Today, physical therapists have an identity crisis. While consumers understand what a dentist, plumber, electrician, or massage therapist does, they cannot easily describe a physical therapist. We need to brand ourselves like Starbucks, Dunkin' Donuts, and Apple. The physical therapy experience must be transformed with a branded platform to create standardization and consistency in the outpatient arena. This book, which outlines The Best Therapy Experience(R), provides physical therapists with proven concepts and methods to disrupt the industry and build lifelong relationships with clients by focusing on what clients really value. Experts Weigh In . . . Perception Is Reality . . . "I think the profession of physical therapy has come a long way. I go back to when I first started in practice and started our sports medicine program in 1974. At that time, there were no private practices in physical therapy. Now, it's become very common. I think that's where you're lacking uniformity in what you do. In private practice, there is a less systematic approach to the profession." -Lyle Micheli, Orthopedic Surgeon, Children's Hospital, Boston, MA "What I find most frustrating is when physical therapists] give patients advice that alters the general notion of what their diagnosis is and where they should be going treatment wise. They need] a conversation with the doctor so a uniform confidence-inducing plan can be followed through." -Mark Reichard, Orthopedic Surgeon, Norwood, MA "I think the real issue-and it's probably going to impact us all in private practice-is that we have fixed costs and, if reimbursements continue to ratchet down, we can't change our fixed costs, which may drive some people out of business and out of the field." -John Richmond, Chairman, Dept. of Orthopedics, New England Baptist Hospital, Boston, MA " I refer a patient to physical therapy primarily] to teach them how to exercise safely. Physical therapists have] an understanding of what the disease process is and develop a personalized program to meet an individual's needs." -Eric Berkson, Sports Medicine Orthopedic Surgeon, Team Physician, Boston Red Sox, New England Patriots
Описание: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer`s experience and keep them engaged through the art of intentional service design.
Описание: Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating a customer experience that appeals to the most powerful consumer decision makers: women.
Автор: Lafreniere, Daniel Название: Delivering fantastic customer experience ISBN: 0367346036 ISBN-13(EAN): 9780367346034 Издательство: Taylor&Francis Рейтинг: Цена: 3673.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.
