Описание: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Описание: The author`s of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Описание: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery.
Описание: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Автор: Mastracci, Sharon H. Название: Emotional Labor and Crisis Response ISBN: 0765625199 ISBN-13(EAN): 9780765625199 Издательство: Taylor&Francis Рейтинг: Цена: 6430.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: D`Cruz Premilla, Noronha Ernesto, Caponecchia Carlo Название: Dignity and Inclusion at Work ISBN: 9811302170 ISBN-13(EAN): 9789811302176 Издательство: Springer Рейтинг: Цена: 53698.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The agenda of respectful workplaces is no more urgent than in the context of workplace bullying, emotional abuse and harassment. The chapters constituting Section 1 speak to the spectrum of primary, secondary and tertiary prevention undertaken within and beyond workplaces to tackle workplace bullying, emotional abuse and harassment.
Автор: Ward Название: The Dark Side of Emotional Labour ISBN: 0415829046 ISBN-13(EAN): 9780415829045 Издательство: Taylor&Francis Рейтинг: Цена: 24499.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book focuses on `the dark side` of emotional labour, exploring the work that is emotionally disturbing, wearying, deeply upsetting and sometimes damaging to those who undertake it.
Автор: Yeomans Название: Public Relations as Emotional Labour ISBN: 1138920304 ISBN-13(EAN): 9781138920309 Издательство: Taylor&Francis Рейтинг: Цена: 23734.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Inextricably linked to neoliberal market economies, Public Relations` influence in our promotional culture is profound. Yet many aspects of the profession are under-researched, including the impact on workers who construct displays of feeling to elicit a desired emotional response, to earn trust and manage clients.
Автор: Anna Scuttari Название: Cycling and Motorcycling Tourism ISBN: 3030176967 ISBN-13(EAN): 9783030176969 Издательство: Springer Рейтинг: Цена: 13415.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book explores the understanding, description, and measurement of the physical, sensory, social, and emotional features of motorcycle and bicycle journey experiences in tourism. Novel insights are presented from an original case study of these forms of tourism in the Sella Pass, a panoramic road close to the Dolomites UNESCO World Heritage Site. A comprehensive mixed-methods strategy was employed for this research, with concurrent use of quantitative and qualitative methods including documentation and secondary data analysis, mobile video ethnography, and emotion measurement. The aim was to create a holistic knowledge of the features of journey experiences and a new definition of the mobility space as a perceptual space. The book is significant in that it is among the first studies to explore the concept of journey experiences and to develop an interdisciplinary theoretical foundation of mobility spaces. It offers a comprehensive understanding and a benchmarking of the features of motorcycling and cycling journey experiences, a deeper market knowledge on motorcycling and cycling tourists, and a set of tools, techniques, and recommendations for future research on tourist experiences.
Название: Emotional Labour in Criminal Justice and Criminology ISBN: 0367152010 ISBN-13(EAN): 9780367152017 Издательство: Taylor&Francis Рейтинг: Цена: 23734.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Bringing together a range of experts, this book addresses an important but hitherto neglected area of criminal justice practice and criminological research and offers chapters on emotional labour in police work; the probation and prison services; the legal profession; the youth justice and penal voluntary sectors.
Название: Emotional Labour in Criminal Justice and Criminology ISBN: 0367506998 ISBN-13(EAN): 9780367506995 Издательство: Taylor&Francis Рейтинг: Цена: 6889.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Bringing together a range of experts, this book addresses an important but hitherto neglected area of criminal justice practice and criminological research and offers chapters on emotional labour in police work; the probation and prison services; the legal profession; the youth justice and penal voluntary sectors.
Описание: This book presents methodological approaches that can help explore the ways in which people develop emotional attachments to historic urban places.
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