A Practical Guide to Call Center Technology, Waite, Andrew

Автор: Steven Smith
Название: Digital Signal Processing: A Practical Guide for Engineers and Sc
ISBN: 075067444X ISBN-13(EAN): 9780750674447
Издательство: Elsevier Science
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Цена: 13136.00 р.
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Описание: In addition to its thorough coverage of DSP design and programming techniques, Smith also covers the operation and usage of DSP chips. He uses Analog Devices' popular DSP chip family as design examples. Also included on the companion website is technical info on DSP processors from the four major manufacturers (Analog Devices, Texas Instruments, Motorola, and Lucent) and other DSP software.
*Covers all major DSP topics
*Full of insider information and shortcuts
*Basic techniques and algorithms explained without complex numbers

Автор: Albert Sabban
Название: Low-Visibility Antennas for Communication Systems
ISBN: 1138748102 ISBN-13(EAN): 9781138748101
Издательство: Taylor&Francis
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Цена: 10258.00 р.
Наличие на складе: Нет в наличии.

Описание: This book delivers a comprehensive and cutting-edge study of the design and application of low-visibility antennas, complete with design considerations and an extensive exploration of radio frequency and antenna measurements.

Автор: Henry-labordere, Arnaud (ecole Nationale Des Ponts
Название: Practical lte based security forces pmr networks
ISBN: 8793609795 ISBN-13(EAN): 9788793609792
Издательство: Taylor&Francis
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Цена: 14086.00 р.
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Описание: Security forces PMR networks are moving from proprietary technologies for their “Mission Critical Push-To-Talk” basic service, and their data services which must provide large bandwidth real-time access, to the databases. LTE Based is adopted with backup access to public MNOs to complement their own radio coverage. Specific technologies such as multicasting of visio are required so the MCPTT works within a restricted bandwidth. The need to be able to change the main MNOs to provide resilient coverage requires specific choices of SIM cards, with OTAble security domains.Practical LTE Based Security Forces PMR Networks assumes that the reader has a basic knowledge of the 4G network architecture and services, and the book focusses on the specific features and choices required to fulfill the need of security forces PMR networks. These include tactical and centralized, including LTE based voice services VoLTE and IMS. It can be used as a reference or textbook, with many detailed call flows and traces being included.The author, who has also a long teaching career in Operations Research, provides mathematical models for the optimization of tactical network federations, multicast coverage and allocation of preemptive priorities to PMR group members. He is a pioneer in the area of Virtual Roaming, an application of graph theory and telecommunications to provide roaming without direct relations, having previously published books on SMS Hubs, SS7 Hubs, Diameter Hubs, GTP Hubs. The use of M2M (monitoring devices) for security forces with mobility is covered in detail in the book, including the new LoRa virtual roaming which goes beyond the scope of PMR.

Автор: Dawson, Keith
Название: The Call Center Handbook
ISBN: 1578203058 ISBN-13(EAN): 9781578203055
Издательство: Taylor&Francis
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Цена: 7348.00 р.
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Автор: Best, Geoffrey A.
Название: 42 rules for outsourcing your call center (2nd edition)
ISBN: 1607731096 ISBN-13(EAN): 9781607731092
Издательство: Неизвестно
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Цена: 2752.00 р.
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Автор: Anton, Jon Gustin, David
Название: Call center benchmarking
ISBN: 155753215X ISBN-13(EAN): 9781557532152
Издательство: Mare Nostrum (Eurospan)
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Цена: 3002.00 р.
Наличие на складе: Поставка под заказ.

Описание: Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking.

Автор: Read, Brendan
Название: Designing the Best Call Center for Your Business
ISBN: 1578203139 ISBN-13(EAN): 9781578203130
Издательство: Taylor&Francis
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Цена: 7654.00 р.
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Автор: Bodin, Madeline
Название: The Call Center Dictionary
ISBN: 1578200954 ISBN-13(EAN): 9781578200955
Издательство: Taylor&Francis
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Цена: 5664.00 р.
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Автор: DeHaan Peter Lyle
Название: How to Start a Telephone Answering Service
ISBN: 1948082101 ISBN-13(EAN): 9781948082105
Издательство: Неизвестно
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Цена: 4136.00 р.
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Автор: Bodin, Madeline
Название: Maximizing Call Center Performance
ISBN: 1578200261 ISBN-13(EAN): 9781578200269
Издательство: Taylor&Francis
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Цена: 4592.00 р.
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Автор: Coscia, Stephen
Название: Tele-Stress
ISBN: 1578200296 ISBN-13(EAN): 9781578200290
Издательство: Taylor&Francis
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Цена: 3673.00 р.
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Автор: Kitayama
Название: Optical Code Division Multiple Access
ISBN: 1107026164 ISBN-13(EAN): 9781107026162
Издательство: Cambridge Academ
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Цена: 18058.00 р.
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Описание: In this memoir, the author recounts his experiences as an ordnance man, from the ocean voyage to the Pacific Theater to years fighting heat and disease as his unit provided critical maintenance for assaults on Guadalcanal, the Soloman Islands, and other targets. His recollections offer a vivid portrait of life behind the lines and reveals the enormous value of support positions to the war effort.