Dealing with Difficult People (Creating Success Series), Lilley, Roy
Автор: Review Harvard Business Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696081 ISBN-13(EAN): 9781633696082 Издательство: NBN International Рейтинг: Цена: 2031.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Описание: Helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts. This title features: thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each; and nonverbal communication skills to back up your words.
s pastor and author Mike Robertson writes, the people around you are either making you better or they are pulling you backward. If you want to become all God has in mind for you, you will find yourself in life-giving relationships--and that will include some difficult people, like it or not.
In his new book, Dealing With Difficult People, Robertson explores how we can learn from the ones who cause us the most trouble. With transparency and humor, he draws insight from his own journey and guides readers toward a deeper understanding of:
When to fight for a relationship, and when to let it die
The rhythms and rules that define healthy relationships
How to deal with offense
Overcoming the wounds of betrayal and broken trust
Robertson uncovers biblical relationship principles reflected in the lives of David, Paul and even Jesus, as they navigated the challenges of relating to the broken people around them.
Ultimately, Robertson encourages readers to take a look inward and identify self-defeating patterns that may sabotage their own relationships. After all, the most difficult person we will ever have to deal with in our lives may well be ourselves.
Описание: In any workplace environment, you're bound to have disagreements that lead to conflict. Almost all of us have had to deal with difficult people in the office. If you're experiencing a lot of workplace conflict or have to deal with people who frustrate you, this book will teach you how to manage those situations. You'll learn what causes conflict and the different types of conflict that you can encounter. You'll also learn how your own conflict style affects what's going on in your environment. You'll also find strategies for improving communication so that you no longer have to dread talking with coworkers and leaders in your institution. It can be difficult to work with people who have many different points of view. There are ways you can prevent conflict from ever getting started in these situations. And when conflict does arise, you'll learn how you can use it to your benefit rather than give in to office drama. The truth is that you need to have relationships with coworkers. Very few businesses actually operate without some sort of teamwork. This self help career management how-to book will set you on the right track to success in dealing with all kinds of difficult people assertively.
Автор: Smith Colin G. Название: Difficult People: Dealing With Difficult People At Work ISBN: 1491245522 ISBN-13(EAN): 9781491245521 Издательство: Неизвестно Цена: 1702.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Benjamin, Susan Название: Perfect phrases for dealing with difficult people ISBN: 0071493042 ISBN-13(EAN): 9780071493048 Издательство: McGraw-Hill Рейтинг: Цена: 1714.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Part of the "Perfect Phrases" series, this work provides the tools for precise, effective communication in various situations. Whether it`s hiring employees or creating teams, it gives you the phrases you need to get things done.
Описание: Written by training expert Susan El-Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques.
Описание: Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. Discover the root causes of poor communication and learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.Completely updated and revised, this international bestseller outlines proven techniques to help workers keep their cool in a variety of situations.Dealing with Difficult People is an absolute must for anyone who wants to defuse tensions and resolve stressful situations.Learn how to keep your cool by: Calming angry customersHandling annoying subordinates, co-workers and bossesDealing with sarcasm and the "silent treatment"Preventing abusive language and behaviourRecognising and circumventing office politicsSexual harassment and workplace bullying.This book was first published in 1990 and has had 22 publishers - 16 languages.
Описание: Stop Taking the Abuse - Learn how to handle Bullies and Other Difficult People Is there a difficult person in your life? Do you feel like a victim? Is it time to start asserting yourself? When you read Difficult People: Foolproof Methods - Dealing with Difficult People, Mean People and Workplace Bullying, you'll learn about the various types of difficult behavior you can encounter, and how to deal with the people that act this way. You'll discover essential survival steps for identifying and dealing with bullying. Handling an aggressive co-worker can be a big challenge. Difficult People: Foolproof Methods- Dealing with Difficult People, Mean People and Workplace Bullying explains:
The Psychology of Bullying
How to Identify the Common Signs of Workplace Bullying
The Many Negative Effects of Workplace Bullying
How to Put an End to Workplace Bullying
It's time to confront the bullies in your life. Do it NOW, before the situation gets worse. Difficult People: Foolproof Methods - Dealing with Difficult People, Mean People and Workplace Bullying helps you understand the psychology of difficult people and ways to cope up with them. You'll find out how to protect yourself, your co-workers, and your family - take action and start asserting yourself today It's time to get the respect you deserve
Автор: Brinkman, Brinkman Dr Rick, Kirschner Dr Rick Название: Dealing with Difficult People PB Pod ISBN: 0071823301 ISBN-13(EAN): 9780071823302 Издательство: McGraw-Hill Цена: 2796.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Review Harvard Business, Schwartz Tony, Gerzon Mark Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696103 ISBN-13(EAN): 9781633696105 Издательство: Неизвестно Цена: 5357.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes To Resolve a Conflict, First Decide: Is It Hot or Cold? by Mark Gerzon; Taking the Stress Out of Stressful Conversations, by Holly Weeks; The Secret to Dealing with Difficult People: It's About You, by Tony Schwartz; How to Deal with a Mean Colleague, by Amy Gallo; How To Deal with a Passive-Aggressive Colleague, by Amy Gallo; How to Work with Someone Who's Always Stressed Out, by Rebecca Knight; How to Manage Someone Who Thinks Everything Is Urgent, by Liz Kislik; and Do You Hate Your Boss? by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
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