Описание: Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International.
Описание: What kind of character strengths must leaders develop in themselves and others to create and sustain extraordinary organizational growth and performance? In this updated and expanded second edition, the author, John J. Sosik, answers this question by reviewing what is known about the connection between authentic transformational leadership and positive psychology. He summarizes a wealth of leadership knowledge in a unique collection of captivating stories about 25 famous leaders from business, history and pop culture: Aung San Suu Kyi, John F. Kennedy, Maya Angelou, Bill Gates, Brian Wilson, Rosa Parks, Martin Luther King, Jr., Joe Namath, Malala Yousafzai, Mother Teresa, Angelina Jolie, Pope Saint John Paul II, Shirley Chisholm, Sheryl Sandberg, Andy Griffith, Margaret Thatcher, Oprah Winfrey, Nelson Mandela, Warren Buffet, Carlos Ghosn, Eleanor Roosevelt, Herb Kelleher, Steve Jobs, Johnny Cash, and Fred Rogers.What do these leaders have in common? Each possesses virtues of wisdom, courage, humanity, justice, temperance, and transcendence and their associated character strengths that form the foundation of their outstanding leadership. Besides generating astonishing results for their organizations, these leaders reaped numerous physical, mental, social and spiritual benefits from their strong character. Their stories teach readers leadership principles that they too can apply to achieve sustainable growth and excellence. The author includes dozens of interesting examples, vivid anecdotes, and clear guidelines to offer readers an in-depth look at how character and virtue forms the moral fiber of authentic transformational leadership. Individuals currently in leadership positions as well as aspiring leaders will find the book’s conversational style, fascinating stories, and practical guidelines both useful and inspiring.
Описание: What kind of character strengths must leaders develop in themselves and others to create and sustain extraordinary organizational growth and performance? In this updated and expanded second edition, the author, John J. Sosik, answers this question by reviewing what is known about the connection between authentic transformational leadership and positive psychology. He summarizes a wealth of leadership knowledge in a unique collection of captivating stories about 25 famous leaders from business, history and pop culture: Aung San Suu Kyi, John F. Kennedy, Maya Angelou, Bill Gates, Brian Wilson, Rosa Parks, Martin Luther King, Jr., Joe Namath, Malala Yousafzai, Mother Teresa, Angelina Jolie, Pope Saint John Paul II, Shirley Chisholm, Sheryl Sandberg, Andy Griffith, Margaret Thatcher, Oprah Winfrey, Nelson Mandela, Warren Buffet, Carlos Ghosn, Eleanor Roosevelt, Herb Kelleher, Steve Jobs, Johnny Cash, and Fred Rogers.What do these leaders have in common? Each possesses virtues of wisdom, courage, humanity, justice, temperance, and transcendence and their associated character strengths that form the foundation of their outstanding leadership. Besides generating astonishing results for their organizations, these leaders reaped numerous physical, mental, social and spiritual benefits from their strong character. Their stories teach readers leadership principles that they too can apply to achieve sustainable growth and excellence. The author includes dozens of interesting examples, vivid anecdotes, and clear guidelines to offer readers an in-depth look at how character and virtue forms the moral fiber of authentic transformational leadership. Individuals currently in leadership positions as well as aspiring leaders will find the book’s conversational style, fascinating stories, and practical guidelines both useful and inspiring.
Описание: In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
Автор: Charles Szypszak Название: Military Leadership Lessons for Public Service ISBN: 1476664919 ISBN-13(EAN): 9781476664910 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 4990.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Military veterans have had the most intensive leadership training, mentoring, and experience available anywhere. Many return to their communities seeking to apply what they learned. What they are likely to find among those in public administration is not a welcome embrace for military training and experience. Instead veterans are more likely to encounter a misimpression that it is not of much use, which is becoming more widespread in society as fewer among those in power have served in the military or are close to anyone who did. But contrary to the popular misimpression, military leadership principles and methods are not just about using authority and giving orders. They are based on interpersonal dynamics learned from experience and reflection. Unsurprisingly effective leadership in civil emergencies - as shown on 9/11 and during Hurricane Katrina - depends on the same kind of demeanor, decisiveness, and trustworthiness as in combat. But good leadership is fundamentally the same in day-to-day challenges as well. There are, in fact, military leadership principles and methods that will be effective whenever adapted to the circumstances. Being mindful of them can better equip anyone for public service.
Автор: Doris Berger-Grabner Название: Strategic Retail Management and Brand Management ISBN: 3110543834 ISBN-13(EAN): 9783110543834 Издательство: Walter de Gruyter Рейтинг: Цена: 6685.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
The retail industry and associated business models have gone through a significant phase of disruption. The rapid emergence of new technologies, digital business models and the evolution of social media platforms as a new sales channel continue to influence the sector. Key contextual or external trends will affect and shape the retail landscape in the years to come. Therefore, it seems important to prepare for this situation and be ready with a head start in terms of knowledge.
This textbook provides its readers basic knowledge about the national and international retail sector and gives important insights into trends and developments. It deals with key trends, in particular new patterns of personal consumption, evolving geopolitical dynamics, technological advancements and structural industry shifts. Moreover, it explains why it is so important that retailers use these trends, adapt their retail strategies and tactics, create strong brands and come up with innovative, new ways of doing business.
Today we are living in a challenging time for retail. This textbook tries to give insights and explanations to better understand these challenges and provide managerial implications.
Описание: There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms. Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.
Описание: There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms.
Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.
Описание: Explores leadership in the maritime environment. Based on decades of leadership experiences, Saltwater Leadership covers a wide variety of topics, including basic junior officer leadership, taking care of people, providing forceful backup, leadership and culture, and professional competence.
Описание: Business-informatiemanagement (BIM) speelt een grote rol in de aansluiting tussen business en IT. In 2001 is voor het eerst een model beschreven voor business-informatiemanagement: BiSL(R) (Business information Services Library). In die tijd was er veelal sprake van watervalsgewijze systeemontwikkeling. Bovendien was de wereld nog lang niet zo gedigitaliseerd als nu en was het samenwerken als partners tussen business en IT nog maar weinig aan de orde.Vanwege de toenemende digitalisering in de wereld om ons heen is een nieuwe versie van BiSL ontwikkeld: BiSL Next. Bestuurders en managers van organisaties willen graag weten waarom een goede governance en een goed management van de informatievoorziening cruciaal zijn voor het effectief kunnen verbeteren en veranderen van de diensten van een organisatie aan haar klanten. BiSL Next, zoals beschreven in het boek `BiSL(R) Next - A Framework for Business Information Management: Improving business performance through better use of information and technology`, geeft veel aandacht aan het vergroten van het inzicht en begrip hierin. Het gaat in op het `waarom` en geeft vervolgens een breed overzicht van het `wat` van business-informatiemanagement. Niet alleen het management van een organisatie moet op de hoogte zijn van het belang van business-informatiemanagement en de ondersteunende rol van BiSL daarin. Het is ook prettig als de medewerkers dit kunnen vertalen naar de daadwerkelijke uitvoering: dat ze weten hoe de principes aansluiten op de dagelijkse praktijk. Dit boek biedt een overzicht van BiSL Next als geheel, gevolgd door een verdieping van de activiteiten en producten op het uitvoerende niveau om een bijdrage te leveren aan de vertaling naar de praktijk.
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