Better Customer Service: All I Need to Know about Great Customer Service I Learned in Kindergarten, Brewer Edward C., Holmes Terence L.
Автор: Brewer, Edward C. Holmes, Terence L. Название: Better customer service ISBN: 0367757338 ISBN-13(EAN): 9780367757335 Издательство: Taylor&Francis Рейтинг: Цена: 4898.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant.
Описание: Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Описание: A new "how-to" version of a customer service classic First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world's best customer service company they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction. Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women's Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Автор: Torres, Edwin N. Название: Customer Service Marketing ISBN: 036720892X ISBN-13(EAN): 9780367208929 Издательство: Taylor&Francis Рейтинг: Цена: 21437.00 р. Наличие на складе: Нет в наличии.
Автор: Vaughan Stafford, Young Anton De Название: Practical Zendesk Administration ISBN: 1491900695 ISBN-13(EAN): 9781491900697 Издательство: Wiley Рейтинг: Цена: 3800.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Implementing the Zendesk customer service software as part of your company`s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably.
Автор: Gary S. Goodman PhD Название: Monitoring, Measuring, and Managing Customer Service ISBN: 0787951390 ISBN-13(EAN): 9780787951399 Издательство: Wiley Рейтинг: Цена: 6018.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author`s seminar programme, this title provides readers with a system for building and sustaining customer service.
Автор: Noe, Francis Название: Tourist Customer Service Satisfaction ISBN: 0415578043 ISBN-13(EAN): 9780415578042 Издательство: Taylor&Francis Рейтинг: Цена: 26030.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Torres, Edwin N. (rochester Institute Of Technology, Usa) Zhang, Tingting (university Of Central Florida, Usa) Название: Customer service marketing ISBN: 0367208938 ISBN-13(EAN): 9780367208936 Издательство: Taylor&Francis Рейтинг: Цена: 6430.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This textbook is a comprehensive overview of customer service principles, theories, and practices. Covering classic and contemporary theories, it looks at real life applications of theory by business enterprises in various service sectors. It will be particularly useful for students in hospitality guest services and services marketing.
Описание: Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques.
Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems.
Select tips by category, by specific challenge, or just go in order.
Each tip includes a short explanation plus practical suggestions.
Focus on one tip per week to sharpen your skills over time.
Customer service leaders will find additional resources for sharing the tips with your team!
Автор: Whyte, Grafton Название: V-model of service quality ISBN: 1787696065 ISBN-13(EAN): 9781787696068 Издательство: Emerald Рейтинг: Цена: 9349.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Автор: Vanantwerp James Название: Guide to Customer Service Excellence ISBN: 1514414082 ISBN-13(EAN): 9781514414088 Издательство: Неизвестно Рейтинг: Цена: 2206.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
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