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The Little Customer Service Book: A Common Sense Guide to Helping People, Grassi Rick


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Цена: 1510.00р.
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Автор: Grassi Rick
Название:  The Little Customer Service Book: A Common Sense Guide to Helping People
ISBN: 9780578772929
Классификация:


ISBN-10: 0578772922
Обложка/Формат: Paperback
Страницы: 94
Вес: 0.09 кг.
Дата издания: 05.12.2020
Язык: English
Размер: 17.81 x 12.70 x 0.48 cm
Читательская аудитория: General (us: trade)
Подзаголовок: A common sense guide to helping people
Рейтинг:
Поставляется из: США
Описание:

Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?


What was it about the first person? What did they do?


Thats the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.








In the Kitchen of Art: Selected Essays and Criticism, 2003-20

Автор: Grassi Marco
Название: In the Kitchen of Art: Selected Essays and Criticism, 2003-20
ISBN: 164177195X ISBN-13(EAN): 9781641771955
Издательство: Неизвестно
Цена: 2619.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Deeply learned, and with a style all his own, Marco Grassi is as at home with Duccio as he is with Norton Simon; Bronzino as with Bernard Berenson; a painting on his desk as with a Last Supper in Florence's Basilica of Santa Croce. In the Kitchen of Art selects the art conservator and dealer's most memorable contributions to The New Criterion over a span of nearly twenty years. Beginning with a previously unpublished memoir of his own Florentine upbringing, and continuing with in-depth critical discussions of the greats of Italian art along with recollections of the grandest collectors of the twentieth century, this book shows the art world in the round.

Let`s Eat Bugs!: A Thought- Provoking Introduction to Edible Insects for Adventurous Teens and Adults (2nd Edition)

Автор: Grassi Mk
Название: Let`s Eat Bugs!: A Thought- Provoking Introduction to Edible Insects for Adventurous Teens and Adults (2nd Edition)
ISBN: 1499152841 ISBN-13(EAN): 9781499152845
Издательство: Неизвестно
Цена: 2069.00 р.
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Franklin Square

Автор: Van Wie Paul D., Grassi Kiera, Mutum Hannah
Название: Franklin Square
ISBN: 1531650112 ISBN-13(EAN): 9781531650117
Издательство: Неизвестно
Цена: 4413.00 р.
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