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Meaningful Healthcare Experience Design, Goodwin, Scott


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Автор: Goodwin, Scott
Название:  Meaningful Healthcare Experience Design
ISBN: 9780367494919
Издательство: Taylor&Francis
Классификация:


ISBN-10: 0367494914
Обложка/Формат: Paperback
Страницы: 216
Вес: 0.60 кг.
Дата издания: 01.06.2020
Язык: English
Иллюстрации: 20 illustrations, black and white
Размер: 254 x 178 x 17
Читательская аудитория: Tertiary education (us: college)
Основная тема: Healthcare Management
Подзаголовок: Improving Care for All Generations
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Поставляется из: Европейский союз
Описание:

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.




Service Design and Service Thinking in Healthcare and Hospit

Название: Service Design and Service Thinking in Healthcare and Hospit
ISBN: 3030007480 ISBN-13(EAN): 9783030007485
Издательство: Springer
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Цена: 10366.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book examines the nature of service design and service thinking in healthcare and hospital management.

Six Countries, Six Reform Models: The Healthcare Reform Experience Of Israel, The Netherlands, New Zealand, Singapore, Switzerland And Taiwan - Healthcare Reforms  "Under The Radar Screen "

Автор: Okma Kieke G H Et Al
Название: Six Countries, Six Reform Models: The Healthcare Reform Experience Of Israel, The Netherlands, New Zealand, Singapore, Switzerland And Taiwan - Healthcare Reforms "Under The Radar Screen "
ISBN: 9813203552 ISBN-13(EAN): 9789813203556
Издательство: World Scientific Publishing
Цена: 7603.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book presents the healthcare reform experiences of six small- to mid-sized, but dynamic, economies spanning the Asia-Pacific, the Middle East and Europe. Usually not given serious consideration in major international comparisons because of their small size, each in fact provides a fascinating case study that illuminates the understanding of the dynamics of healthcare reform. Although dissimilar in historical and cultural backgrounds, they share some important features: all faced very similar pressures for change in the 1970s and 1980s; all considered a very similar range of policy options; and all did not only discuss but actually implemented fundamental changes in their healthcare funding, organization, contracting and governance structures with strikingly different outcomes.All of the authors have lived and worked in one or more of the countries studied in this volume. The analytic frameworks they use reflect their broad range of professional and disciplinary backgrounds in health economics and political science. Beyond mere descriptions of reform processes and superficial analyses based on aggregate data from the usual OECD or WHO sources, they seek to understand -- and explain -- the variations in country experiences by examining the politico-socio-economic factors driving health reform as seen through the respective country lenses. In coming together in this unique international collaboration, they make an important contribution to the growing field of international comparative health policy studies.Contributors: Tsung-Mei Cheng (Princeton University, USA), David Chinitz (The Hebrew University of Jerusalem, Israel), Luca Crivelli and Iva Bolgiani (University of Lugano, Switzerland), Meng-Kin Lim (National University of Singapore, Singapore), Kieke G H Okma and Hans Maarse (Maastricht University, The Netherlands), Toni Ashton and Tim Tenbensel (University of Auckland, New Zealand).

Healthcare Marketing: Strategies for Creating Value in the Patient Experience

Автор: Wooldridge Barbara Ross, Camp Kerri M.
Название: Healthcare Marketing: Strategies for Creating Value in the Patient Experience
ISBN: 1516514262 ISBN-13(EAN): 9781516514267
Издательство: Mare Nostrum (Eurospan)
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Цена: 11656.00 р.
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Описание: Healthcare Marketing: Strategies for Creating Value in the Patient Experience provides students with the tools to effectively combine healthcare expertise with key marketing principles to positively affect patient satisfaction. The book features insights from practicing healthcare professionals, focused readings, and background on marketing insights deeply connected to the world of healthcare to help students adapt and thrive in a dynamic and ever-changing industry.The opening chapter of the text identifies the seven areas healthcare providers should examine to determine whether their products and services are providing value to patients. Later chapters address the healthcare paradigm shift, strategic healthcare marketing, how caregivers create value, patient-centricity, and ethics in healthcare marketing.Healthcare Marketing prepares students to enter a professional healthcare environment with the marketing and management expertise needed to support a positive patient experience. The book is an excellent resource for courses that focus on marketing for healthcare programs and services. Practicing healthcare professionals will also find the information valuable and timely.

Health Reforms Across The World: The Experience Of Twelve Small And Medium-sized Nations With Changing Their Healthcare Systems

Автор: Okma Kieke G, Crivelli Luca
Название: Health Reforms Across The World: The Experience Of Twelve Small And Medium-sized Nations With Changing Their Healthcare Systems
ISBN: 9811208913 ISBN-13(EAN): 9789811208911
Издательство: World Scientific Publishing
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Цена: 19008.00 р.
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Описание:

This book presents the health reform experiences over the past three decades of twelve small and medium-sized nations that are not often included in international comparative studies in this field. The major conclusion of the study is that despite many similarities in policy goals, policy challenges and in the menu of policy options for countries that seek to offer universal coverage to their population, the health reforms of the nations in this book did not converge into one direction or model. However, we found several widespread policy experiences that are relevant for others, too.

For example, user fees are unpopular everywhere. Governments often try to soften the consequences by exempting large groups of users, thus largely defeating the very purpose of those fees.

As a second example, the introduction of new payment modes for medical care -- like the shift from fee for service to case-based payment -- took much longer than originally expected everywhere, and also failed to deliver their promises of improved transparency or efficiency gains

A third example is that proposals are for universal coverage often ignore the challenges of implementing new financing models that elsewhere took decades if not centuries to develop.

The conclusions contain both empirical findings and theoretical conclusions of interest to policy-makers and scholars of international comparison. It is accessible for academics, healthcare managers and students as well as a wider audience of readers interested in the changes in healthcare across the world.

Design Tools for Evidence-Based Healthcare Design

Автор: Phiri
Название: Design Tools for Evidence-Based Healthcare Design
ISBN: 0415598737 ISBN-13(EAN): 9780415598736
Издательство: Taylor&Francis
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Цена: 10411.00 р.
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Описание:

The growing movement towards evidence-based healthcare design has largely emphasised a change of culture and attitudes. It has advocated for new ways of working, but until now, it has not focused on equipping healthcare clients and their designers with the practical means to exploit the potential benefits from evidence-based architectural design.

Development of indicators and tools that aid designers and users of the built environments in thinking about quality enhances the design process to achieve better outcomes. Importantly, design tools can support managers and designers through end-user involvement and an increased understanding of what patients and staff expect from their healthcare facilities. They can facilitate the creation of patient-centred environments which improve user satisfaction.

Design Tools for Evidence-Based Healthcare Design

  • Discusses the tools that are being used to achieve, design quality and excellence within the context of NHS procurement systems such as PFI, Procure21 and others.
  • Collates information that increases our understanding of these tools, in order to be able to make the best use of them
  • Clarifies where, during the various stages of a building's life (from inception, design, construction, occupation and re-use), these tools should be used in order to derive the benefits possible from evidence-based design
  • Provides in one place an authoritative reference publication that will act as a memory, a user guide and manual for these design tools

Illustrated with case studies from throughout the UK and written by a well-known expert in the field, this book will provide essential reading for anyone involved in healthcare design.

Sustainability and Evidence-Based Design in the Healthcare Estate

Автор: Michael Phiri; Bing Chen
Название: Sustainability and Evidence-Based Design in the Healthcare Estate
ISBN: 3642392024 ISBN-13(EAN): 9783642392023
Издательство: Springer
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Цена: 6097.00 р.
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Описание: This work aims to deepen our understanding of the role played by technical guidelines and tools for the design, construction and operation of healthcare facilities, ultimately establishing the impact of the physical environment on staff and patient outcomes.

Sustainable Customer Experience Design

Автор: Smit Bert
Название: Sustainable Customer Experience Design
ISBN: 1138658553 ISBN-13(EAN): 9781138658554
Издательство: Taylor&Francis
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Цена: 6123.00 р.
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Описание: This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development.

Becoming a Healthcare Leader

Автор: Reed Steven B.
Название: Becoming a Healthcare Leader
ISBN: 1516529006 ISBN-13(EAN): 9781516529001
Издательство: Mare Nostrum (Eurospan)
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Цена: 15920.00 р.
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Описание: Becoming a Healthcare Leader introduces readers to theories, philosophies, strategies, methods, techniques, and lessons that have proven effective when applied to the field of healthcare management. The book shares insights from experienced hospital and healthcare leaders and prepares students for success in entry-level administrative positions and beyond.The material explores the important role leadership plays in an industry in transition, as well as what is needed to become an effective healthcare leader. In addition, it addresses specific leadership skills such as creating a culture of collaboration, fostering accountability, and putting motivational theories into practice. Students also learn about creating a strategic vision, developing a business planning cycle, marketing health service delivery, making business presentations, and dealing with the media.Becoming a Healthcare Leader is a practical tool for teaching and learning about becoming an effective healthcare leader at any level or position. It can be used in general healthcare management and leadership classes by those focused on becoming an effective healthcare leader, as well as by those already practicing leadership in a health service organization. Featuring newly added discussion questions, the book is equally effective for in-class, online, and hybrid courses.

Healthcare Architecture as Infrastructure

Автор: Kendall Stephen H.
Название: Healthcare Architecture as Infrastructure
ISBN: 0815367856 ISBN-13(EAN): 9780815367857
Издательство: Taylor&Francis
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Цена: 6889.00 р.
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Описание: Written by experts with experience in policy-making, designing, building, and managing complex healthcare environments, it shows professionals in architecture, engineering, healthcare and facilities management how to enhance the long-term usefulness of their campuses and how to strengthen their physical assets with the capacity to accommodate a quickly evolving healthcare sector.

Healthcare architecture as infrastructure

Название: Healthcare architecture as infrastructure
ISBN: 0815367848 ISBN-13(EAN): 9780815367840
Издательство: Taylor&Francis
Рейтинг:
Цена: 23734.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Written by experts with experience in policy-making, designing, building, and managing complex healthcare environments, it shows professionals in architecture, engineering, healthcare and facilities management how to enhance the long-term usefulness of their campuses and how to strengthen their physical assets with the capacity to accommodate a quickly evolving healthcare sector.


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