Описание: Success in todays rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Companys president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of todays top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage todays new breed of luxury travelers Double-five-star chef and hotelier Patrick OConnell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with todays travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Riperts principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, youll find the secrets here."
Автор: Hamilton Laurell K Название: Micah and strange candy ISBN: 075535544X ISBN-13(EAN): 9780755355440 Издательство: Hodder Рейтинг: Цена: 1668.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The thrilling fifteenth Anita Blake, Vampire Hunter, novel, and more original tales in one special volume
Автор: McCrary Micah Название: Island in the City: A Memoir ISBN: 1496207866 ISBN-13(EAN): 9781496207869 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 2251.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
What forges the unique human personality? In Island in the City Micah McCrary, taking his genetic inheritance as immutable, considers the role geography has played in shaping who he is. Place often leaves indelible marks: the badges of self-discovery; the scars from adversity and hardship; the gilded stamps from personal triumphs; the tattoos of memory; and the new appendages—friendships, experiences, and baggage—we carry with us. Each place, with its own personality, has the power to form or revise our personhood in surprising and fascinating ways.
McCrary considers three places he has called home (Normal, Illinois; Chicago; and Prague) and reflects on how these surroundings have shaped him. His sharp-eyed, charming memoir-in-essays contemplates how aspects of his identity, such as being black, male, middle-class, queer, and American, have developed and been influenced by where he hangs his hat.
The Laurence and Lynne Brown Democracy Medal is an initiative of the McCourtney Institute for Democracy at Pennsylvania State University. It annually recognizes outstanding individuals, groups, and organizations that produce exceptional innovations to further democracy in the United States or around the world.
Micah Altman and Michael P. McDonald unveil the Public Mapping Project, which developed DistrictBuilder, an open-source software redistricting application designed to give the public transparent, accessible, and easy-to-use online mapping tools. As they show, the goal is for all citizens to have access to the same information that legislators use when drawing congressional maps—and use that data to create maps of their own.
Thanks to generous funding from The Pennsylvania State University, the ebook editions of this book are available as Open Access volumes from Cornell Open (cornellpress.cornell.edu/cornell-open) and other repositories.
Court of the Diverse Mermaids was created in order to foster increased appreciation for ethnic diversity in fantasy and art, and even more importantly, appreciation and embrasure of the many iterations the female form can and does take throughout the course of a woman's life. The female body can come in so many different shapes and sizes, but only a narrow few are regularly celebrated in most forms of mainstream media. Herein is presented an opportunity to imagine sirens of larger, curvier dispositions: bodies with hips and stomachs and rolls as well as more muscled, toned and slender forms. They are ethnically diverse, as a great many of us have yearned to see black mermaids for quite some time, and possessed of varying hair styles as well.
This book is designed as an innocuous means of slowly, positively shifting our own self-images as well as how we view others, via the beautifully innocent and creative conduit of interacting with a coloring book. It can be a wonderful tool for subtle empowerment, relaxation, meditation, unwinding, and de-stressing. Within are 30 + wonderfully unique mermaids for your enjoyment. It's a treat for many ages and it makes a perfect gift
Описание: Autogenic training equips patients to deal with chronic conditions such as anxiety disorders, recurring pain and stress. This expanded edition presents practitioners with a concise exploration of autogenic technique and its clinical use for patients, especially in treating those suffering from chronic pain syndrome and disrupted sleep.
Автор: Cuffey Kenneth H Название: Literary Coherence of the Book of Micah ISBN: 0567686981 ISBN-13(EAN): 9780567686985 Издательство: Bloomsbury Academic Рейтинг: Цена: 6743.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Literary Coherence of the Book of Micah puts forth a framework to understand the nature of literary coherence. This enables an analysis of the sources and dimensions of the coherence found in the book of Micah by the primary scholarly proposals for understanding the structure and connectedness of the whole book. Each of these proposals ultimately fails to account for all the features found in the text.
The author then explains a new reading of the final form of the text of Micah, based on the placement of the references concerning the remnant. A brief exposition of the text as a canonical whole indicates the flow and development in the final form of the book. The framework formulated earlier provides a basis to evaluate the coherence that this understanding of the book of Micah uncovers and to show that this means of reading the canonical book best accounts for the greatest number of features in the text.
Автор: Toll Micah Название: DIY Solar Power: How to Power Everything from the Sun ISBN: 098990671X ISBN-13(EAN): 9780989906715 Издательство: Неизвестно Цена: 2585.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
