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Developing an Upward Feedback Instrument for Supervisor Development, Patton Douglas C.
Автор: Bruce Patton,Douglas Stone,Sheila Heen Название: Difficult Conversations ISBN: 0670921343 ISBN-13(EAN): 9780670921348 Издательство: Random House Рейтинг: Цена: 1451.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.
Автор: Bruce Patton,Douglas Stone,Sheila Heen Название: Difficult Conversations ISBN: 014027782X ISBN-13(EAN): 9780140277821 Издательство: Random House Рейтинг: Цена: 1715.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: What is a difficult conversation? Asking for a pay rise, saying `no` to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.
Автор: Stone Douglas, Patton Bruce, Heen Sheila Название: Difficult Conversations: How to Discuss What Matters Most ISBN: 0143118447 ISBN-13(EAN): 9780143118442 Издательство: Random House (USA) Рейтинг: Цена: 1655.00 р. Наличие на складе: Нет в наличии.
Описание: The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: Decipher the underlying structure of every difficult conversation Start a conversation without defensiveness Listen for the meaning of what is not said Stay balanced in the face of attacks and accusations Move from emotion to productive problem solving
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